Wrong Answer 1b

Just because the customer doesn't unload you does not allow you to collect Detention, even if they delay more than 2 hours.  This always becomes a negotiation that should be handled by you Dispatcher, not you.  Most Customers will refuse to  pay detention under any circumstance.  Call your dispatcher and make sure everything is in writing.

Detention can be paid only when it is approved in writing by the customer and only after it has been billed. Simply billing the detention will not get you paid until the customer actually pays the detention.

 

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